Denver International Airport Launches Innovative Customer Experience Initiative

Denver International Airport (DIA) has launched “Open Windows,” an innovative digital customer experience located on the B Concourse near gate B51. Developed by the Denver-based team at Signal-to-Noise Media Labs, this interactive installation features an 11-foot-tall tower made of 128 custom LED rings and utilizes motion-detection technology to engage passengers in a unique way. According to DIA’s chief commercial officer, John Ackerman, the initiative aims to enhance travelers’ experiences through a blend of art, technology, and entertainment. The installation, led by University of Colorado lecturer Jeff Merkel, is designed to evolve with programmable games and activities, ensuring that each visit offers a distinct interaction. Open Windows incorporates over 7,680 LED lights and sophisticated motion tracking systems, showcasing DIA’s commitment to pioneering innovation in airport environments.

Denver International Airport Launches Innovative Customer Experience Initiative

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